Refusal of Acceptance of Orders Policy

1. Introduction

This policy (“Policy”) details guidelines to be followed when customers ("Customers" or "You") refuse to accept orders that have been dispatched and delivered by [Lumulox Decor ] ("We," "Us," "Our"). It also provides information regarding the fees and charges that will apply in such circumstances.

1. Non-Acceptance of Orders

2.1 If a Customer refuses to accept an order that has been dispatched and delivered by Us, the Customer will be responsible for the resulting charges outlined in section 3 of this Policy.

3.Costs and Fees

3.1 In the event that a Customer refuses to accept a delivered order, We reserve the right to recover the shipping and handling costs associated with the order. This includes, but is not limited to, costs incurred in packaging, transporting, and delivering the order to the Customer's location.

3.2 A restocking fee equivalent to 30% of the purchase price of the order ("Restocking Fee") will be levied in addition to the shipping and handling costs. The Restocking Fee covers the costs associated with returning the goods to our inventory, including any necessary repackaging or refurbishing.

3.3 The Customer will also be charged for any additional expenses ("Associated Expenses") incurred due to their refusal to accept the order. These may include, but are not limited to, additional transportation costs or storage fees.

4. Customer Responsibility

4.1 By placing an order with Us, the Customer acknowledges and agrees to be financially responsible for any and all costs and fees as stated in this Policy in the event of refusing to accept a delivered order.

5. Amendments to the Policy

5.1 We reserve the right to amend this Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

By placing an order with Lumulox Decor, You signify Your agreement to this Policy. If You do not agree with any part of this Policy, You should refrain from placing orders with Us.

This Policy forms part of our general terms and conditions of sale and should be read in conjunction with them. In the event of a conflict between this Policy and the general terms and conditions of sale, the terms of this Policy will prevail.